• All orders are subject to stock availability.
• While we strive to maintain accurate inventory, discrepancies may occur.
• In such cases, customers will be informed and may choose:
• To wait for restocking, or
• To receive a partial or full refund

Shipping charges are calculated at checkout based on:

• Order weight
• Delivery location
• Courier partner availability

• Dispatch Time: Orders are dispatched within 1–2 business days after confirmation.
• Delivery Time: Typically 3–5 business days across India.
• Delivery timelines may vary due to:
• Location constraints
• Logistics delays
• Regulatory or compliance checks

Orders are processed Monday to Saturday during business hours. No dispatch on national holidays.

Address changes are allowed only before dispatch.

• If any item is unavailable:
• Dispatch may be delayed, or
• Customer may opt for partial shipment or refund

Tracking details will be shared via SMS, email, or WhatsApp after dispatch.

If delivery exceeds expected timelines, customers may contact support for assistance.

• If the parcel appears damaged, customer should refuse delivery (if possible).
• If already accepted, report within 24 hours with supporting proof.

• Orders can be cancelled before dispatch only.
• Once dispatched, orders cannot be cancelled.

• Certain medicines require a valid prescription as per Indian regulations.
• Customers must upload prescription within 72 hours of placing the order.

Non-Submission of Prescription:

• Order will be cancelled if prescription is not submitted within 72 hours.
• Order will also be cancelled if customer is unreachable after 3 contact attempts.

Partial Orders:

• Valid items will be processed.
• Remaining amount will be refunded.

• Refunds are initiated within 2–3 business days after approval and customer consent.
• Customer consent may be obtained via call, SMS, WhatsApp, or email.
• If the customer is unreachable, refund (for prepaid orders) may be processed to the original payment method.
• Refund credit timeline: 5–7 business days.

Mode of Refund:

• Prepaid: Original payment method
• COD: Bank transfer or UPI (customer details required)

• Must be reported within 24 hours of delivery.
• Customer must provide images/videos and order details.
• After verification, refund or replacement will be processed.

• Medicines and healthcare products are non-returnable once delivered.
• Exceptions include damaged, defective, or incorrect products.

• Request raised after 24 hours of delivery
• Product used, opened, or tampered
• Missing original packaging
• Required proof not provided

• No refund for used or altered products.
• Orders once dispatched cannot be cancelled.
• All medicines are dispensed in compliance with applicable Indian laws.

Email: care@genericremedy.com

Phone: +91 9817510510