Shipping Policy

• General – Subject to stock availability. We strive to maintain accurate stock counts on our website, but from time to time, there may be a stock discrepancy, and we may not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
• Shipping Costs – Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Shipping payment will be collected with the purchase.
• Delivery Terms
  
  • 3.1 Transit Time Domestically – In general, domestic shipments are in transit for 2 – 7 days.
  • 3.2 Dispatch Time – Orders are usually dispatched within 2 business days of payment of the order
    Our warehouse operates on Monday – Friday during standard business hours, except on national holidays, at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
  • 3.3 Change of Delivery Address – For change of delivery address requests, we can change the address at any time before the order has been dispatched.
  • 3.4 Items Out Of Stock – If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
  • 3.5 Delivery Time Exceeded – If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
• Tracking Notifications – Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
• Parcels Damaged In Transit – If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Refund / Cancellation Policy:

1. You may cancel your order before dispatch by emailing care@genericremedy.com or login from your account.
2. Once your order is cancelled (before dispatch), the dispatch process will be cancelled.
3. Once dispatched, orders cannot be cancelled or refunded under any circumstances.
4. The refund process will start after the confirmation of the order cancellation. The refund process may take 7-10 working days
5. Note: no refunds are offered if customers use the product ( products not in the same condition as dispatched).
6. If you would like assistance in the cancellation of an order, please contact our customer service department at +91 9817510510 or email us at care@genericremedy.com
   
   

Damaged or Wrong Product Received

• If a product is received in a damaged condition or an incorrect item is delivered, the customer must contact us within 24 hours of delivery.

• Our team will verify the claim, and upon successful validation, the refund will be processed to the original payment source within 10 working days from the date of verification.